Patient Care Coordinator: Front Desk & Scheduling (Monthly Bonus)

Professional Physical Therapy; Middleborough (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Sick time earned based on MA Sick Law

Job summary

Professional PT is seeking a dedicated and compassionate Patient Care Coordinator to be the first point of contact for patients and ensure a positive patient experience. Responsibilities include greeting patients, answering phones, scheduling appointments, registering new patients, discussing insurance, collecting balances, and performing routine administrative tasks in a fast-paced healthcare setting.

We value teamwork, respect, and integrity, and are committed to providing high-quality care

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet patients
• Answer phones
• Schedule patient appointments
• Complete new patient registration and data entry
• Discuss insurance benefits, authorization requirements and payment responsibilities
• Collect patient balances (copay/deductible/coinsurance)
• Perform standard day-to-day clinical administrative responsibilities

Skills

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Healthcare customer service

Education

High school diploma or equivalent

Job description

Professional PT is seeking a dedicated and compassionate Patient Care Coordinator to be the first point of contact for patients and ensure a positive patient experience. Responsibilities include greeting patients, answering phones, scheduling appointments, registering new patients, discussing insurance, collecting balances, and performing routine administrative tasks in a fast-paced healthcare setting.

We value teamwork, respect, and integrity, and are committed to providing high-quality care