Patient Access Specialist: Front Desk & Scheduling

University of Southern California; Los Angeles (CA); On-site; USD 32,000 - 49,000; Full time

Job summary

USC Norris Comprehensive Cancer Center and Hospital seeks a Patient Access Representative to assist patients at check-in, coordinate with physicians for new patient scheduling, and collect insurance information for verification. The role requires excellent English communication, comfort with computers and medical terminology, and knowledge of Cerner and insurance types.

This on-site position supports the registration workflow and patient record management.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills in English (speaking, reading, writing).
• Comfort with computers and medical terminology.
• In-depth knowledge of Cerner, various insurance types, and basic computer programs.
• Demonstrates excellent customer service behavior.

Responsibilities

• Registers and admits patients following policy, using two identifiers.
• Ensure patients are checked in to hospital systems.
• Obtain complete patient demographics and financial information in the system.
• Collect and record patient payments and maintain ledgers.
• Explain insurance benefits and hospital policies to patients.
• Verify insurance eligibility and obtain pre-certifications as needed.
• Maintain accuracy score above 89% and support supervisor as needed.

Skills

Communication skills

English proficiency

Cerner knowledge

Insurance knowledge

Customer service

Medical terminology

Education

High school diploma or equivalent

Tools

Cerner

Hospital registration systems

Job description

USC Norris Comprehensive Cancer Center and Hospital seeks a Patient Access Representative to assist patients at check-in, coordinate with physicians for new patient scheduling, and collect insurance information for verification. The role requires excellent English communication, comfort with computers and medical terminology, and knowledge of Cerner and insurance types.

This on-site position supports the registration workflow and patient record management.