Patient Access Representative - Admitting - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

University of Southern California; Los Angeles (CA); On-site; USD 32,000 - 49,000; Full time

Job summary

USC Norris Comprehensive Cancer Center and Hospital seeks a Patient Access Representative to assist patients at check-in, coordinate with physicians for new patient scheduling, and collect insurance information for verification. The role requires excellent English communication, comfort with computers and medical terminology, and knowledge of Cerner and insurance types.

This on-site position supports the registration workflow and patient record management.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills in English (speaking, reading, writing).
• Comfort with computers and medical terminology.
• In-depth knowledge of Cerner, various insurance types, and basic computer programs.
• Demonstrates excellent customer service behavior.

Responsibilities

• Registers and admits patients following policy, using two identifiers.
• Ensure patients are checked in to hospital systems.
• Obtain complete patient demographics and financial information in the system.
• Collect and record patient payments and maintain ledgers.
• Explain insurance benefits and hospital policies to patients.
• Verify insurance eligibility and obtain pre-certifications as needed.
• Maintain accuracy score above 89% and support supervisor as needed.

Skills

Communication skills

English proficiency

Cerner knowledge

Insurance knowledge

Customer service

Medical terminology

Education

High school diploma or equivalent

Tools

Cerner

Hospital registration systems

Job description

The Patient Access Representative assists patients with the check-in/arrival. Has in depth knowledge in all processes of the reception front desk and arrival process. Works with physicians on coordinating new patients for their individual schedules, assist new patients in collecting all medical records and history. He/She will schedule new patients with physician who specializes in care type and prepares new patient chart for physician review. Responsible for providing insurance information to Financial Counselor Representative for verification.

Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types, including government health programs.

Essential Duties:

• Registers and admits patients following appropriate policy assuring the two patient identifiers “Name and Date of Birth” are used when selecting patients Medical Record
• Ensure all patients are checked-in hospitals systems
• Obtain complete and accurate patient demographics and financial information and input in the computer system according to standard operating procedures
• Ensure all documents are obtained and scanned at time of registration as required
• Explain hospital policies regarding insurance benefits, personal items and valuables
• Collects and records patient payments and completes ledgers for all check and cash payments
• Ensure MD order is complete a. Test Ordered b. Diagnosis (Rule out is unacceptable) c. MD Signature
• Appropriate language is identified and selected in ADT and correct language documents are obtained and scanned.
• Receive patient valuables and place in safe according to hospital policy
• Ensure all accounts requiring Medical Necessity are performed and failed test and Advanced Beneficiary notice is provided to patient and is documented and scanned in hospital systems
• Transfusion Free Policy is followed
• Verify and document insurance eligibility and confirm and document benefits
• Obtain and or assure verify pre-certifications and authorizations are in place
• Utilize both hospital and professional registration information systems. Completes all fields as required.
• Ability to request financial Liability
• Maintain Accuracy Score above 89%
• Assist Manager/Supervisor with other duties as assigned

Required Qualifications:

• Req High school or equivalent Or equivalent evidence in file required.
• Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.
• Req Must be comfortable with computers and medical terminology.
• Req In depth knowledge of Cerner, most insurance types, and basic computer programs.
• Req Demonstrate excellent customer service behavior.

Preferred Qualifications:

• Pref 1 year Hospital experience.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC Norris Comprehensive Cancer Center and Hospital delivers exceptional, personalized care in 14 key areas of cancer treatment: breast cancer, cancerous brain tumors, gastrointestinal cancer, genetic counseling, gynecologic cancers, head and neck cancers, hematology, lung cancer, melanoma, neuro-oncology, radiation oncology, sarcoma, skin cancer and urologic oncology. The 60-bed hospital is an integral part of our academic medical center. Using a multidisciplinary team approach, the world-renowned physicians and scientists of USC Norris treat and prevent cancer by developing new therapies, enhancing existing treatments and providing personalized, precision care that is the most advanced available. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.

The hourly rate range for this position is $22.88 - $35.55. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail]. Inquiries will be treated as confidential to the extent permitted by law.

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