Patient Access Specialist: Front Desk & Scheduling

Hanger Clinic; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

8 paid holidays

4 floating holidays

Medical, dental, vision

401k plan

Parental bonding leave

Referral bonus

Mentorship programs

Job summary

Hanger, Inc. in Fort Worth, TX is seeking a dedicated front desk receptionist to manage patient flow and front office operations. You will greet patients, verify demographics and insurance, collect payments, and coordinate appointments.

The role emphasizes strong communication, computer proficiency, and teamwork with the Revenue Cycle Management team to ensure accurate records and a positive patient experience.

Qualifications

• High school diploma or equivalent.
• Less than one year of customer service or related experience preferred.
• Experience in receptionist role or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record.

Responsibilities

• Greet and assist patients at the front desk, providing wait time information and answering inquiries.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments (deductibles, copays, and coinsurance) at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as liaison for clinic services, providing information on patient experience programs and other resources.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Skills

Front desk

Customer service

Communication skills

Computer proficiency

Medical front office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hanger, Inc. in Fort Worth, TX is seeking a dedicated front desk receptionist to manage patient flow and front office operations. You will greet patients, verify demographics and insurance, collect payments, and coordinate appointments.

The role emphasizes strong communication, computer proficiency, and teamwork with the Revenue Cycle Management team to ensure accurate records and a positive patient experience.