Patient Access & Front Desk Specialist

Socket.dev; Petoskey (MI); On-site; USD 19,286,000 - 24,797,000; Full time

Benefits offered by this job

Medical benefits

401k plan

Paid time off

Job summary

Hanger, Inc. is seeking a Front Office/Receptionist to ensure a seamless experience for patients, staff, and referrals. You will handle front desk duties, verify demographics and insurance, and assist with payments and scheduling.

The role emphasizes strong communication, basic computer skills, and the ability to manage patient flow in a busy clinical setting. Healthcare front office experience is preferred.

Qualifications

• High school diploma or equivalent combination of education and experience required.
• Experience in a receptionist position or medical front office procedures preferred.
• Less than one year of customer service, administrative or related experience required.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s policies.
• Talent Sorter assessment will be used in the selection process.

Responsibilities

• Greet and assist patients at the front desk, provide information on wait times and inquiries.
• Verify and update patient demographics and insurance at check-in; handle walk-in registrations.
• Collect patient payments including deductibles and copays at the front desk.
• Coordinate follow-up appointments, cast/measure delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and patient experience programs.

Skills

Interpersonal skills

Oral communication

Written communication

Typing 30 wpm

Customer service

Education

High school diploma or equivalent

Tools

Windows OS

Job description

Hanger, Inc. is seeking a Front Office/Receptionist to ensure a seamless experience for patients, staff, and referrals. You will handle front desk duties, verify demographics and insurance, and assist with payments and scheduling.

The role emphasizes strong communication, basic computer skills, and the ability to manage patient flow in a busy clinical setting. Healthcare front office experience is preferred.