Patient Access & Experience Specialist

University Hospitals; Parma (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

University Hospitals in Parma, OH is hiring a Patient Access Representative to be the first contact for patients and families, verifying demographics, insurance, and payment information, and helping schedule appointments.

You will assist with MyChart enrollment, collect copays, coordinate with care teams, and ensure PHI privacy in line with UH policies, delivering courteous and accurate service.

Qualifications

• Demonstrated customer service skills.
• Ability to handle patient inquiries with professionalism.
• Attention to detail and data accuracy.

Responsibilities

• Verify patient demographics, insurance and payment information for registration.
• Answer phone lines and address patient inquiries; schedule and coordinate appointments.
• Assist patients with MyChart enrollment and usage.
• Maintain accurate EPIC entries and protect PHI in accordance with UH policies.

Job description

University Hospitals in Parma, OH is hiring a Patient Access Representative to be the first contact for patients and families, verifying demographics, insurance, and payment information, and helping schedule appointments.

You will assist with MyChart enrollment, collect copays, coordinate with care teams, and ensure PHI privacy in line with UH policies, delivering courteous and accurate service.