Patient Access & Scheduling Specialist

Talentify; Chicago (IL); On-site; USD 23,000 - 37,000; Full time

Job summary

Shirley Ryan AbilityLab is seeking a Patient Services Representative to greet and assist incoming patients and families, manage the flow of patient volume, and handle front desk duties. Responsibilities include scheduling, registration, insurance verification, and patient communications in a fast-paced clinical environment.

The role emphasizes compassionate service, collaboration with the team, and adherence to core values while supporting access to care and accurate record-keeping.

Qualifications

• Minimum 3 years of customer service experience in a general office setting.
• Understanding of healthcare operations and patient access processes.
• Strong communication with internal/external customers.

Responsibilities

• Perform daily clinic Front Desk operations: answering calls, scheduling appointments, registration, and reminding patients of appointments.
• Facilitate check-in/check-out processes and verify insurance information.
• Identify and resolve patient and family issues; ensure timely follow-up.
• Post payments, issue receipts, and assist with cash reports.
• Schedule follow-up appointments and allocate patients into available slots.

Skills

Customer service

Communication

Problem solving

Microsoft Office

Attention to detail

Education

High school diploma

Job description

Shirley Ryan AbilityLab is seeking a Patient Services Representative to greet and assist incoming patients and families, manage the flow of patient volume, and handle front desk duties. Responsibilities include scheduling, registration, insurance verification, and patient communications in a fast-paced clinical environment.

The role emphasizes compassionate service, collaboration with the team, and adherence to core values while supporting access to care and accurate record-keeping.