Patient Access Specialist - Front Desk & Registration

100 Stormont-Vail HealthCare, Inc.; United States; On-site; USD 21,000 - 33,000; Full time

Job summary

Stormont Vail Health is seeking a Registration staff member for full-time, first shift in the United States. The role focuses on greeting patients, collecting demographics and insurance information, and handling check-in and admissions with accuracy and empathy.

Responsibilities include financial discussions, patient outreach, data entry, and ensuring privacy compliance while delivering excellent customer service to patients and visitors.

Qualifications

• Minimum 1 year of customer service experience.
• Ability to greet patients and visitors professionally.
• Comfort with handling demographic, insurance and visit information.

Responsibilities

• Provide excellent customer service to patients, visitors, and guests to Stormont Vail.
• Register patients in a timely manner with demographic and insurance details, obtaining signatures as needed.
• Complete check-in and admission functions and verify patient identity.
• Conduct financial discussions including patient estimates and collection of payments.
• Collect patient copays and prior balances as appropriate.
• Assist patients with required documentation and data entry.
• Schedule follow-up appointments as needed.
• Explain and provide required handouts.
• Perform real-time insurance eligibility verification.
• Support department duties such as referrals and answering phones.
• Complete various clerical tasks and ensure compliance with privacy laws.
• Adhere to remote work policy and Stormont Vail guidelines where applicable.

Skills

HIPAA compliance

Patient rights knowledge

Medical terminology

Education

High School Diploma / GED

Job description

Stormont Vail Health is seeking a Registration staff member for full-time, first shift in the United States. The role focuses on greeting patients, collecting demographics and insurance information, and handling check-in and admissions with accuracy and empathy.

Responsibilities include financial discussions, patient outreach, data entry, and ensuring privacy compliance while delivering excellent customer service to patients and visitors.