Patient Access & Care Experience Coordinator

Hanger Inc; Independence (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Paid holidays

Medical benefits

401k plan

Parental leave

Referral program

Mentorship program

Job summary

Hanger, Inc. is seeking a frontline receptionist to ensure a smooth patient experience at our O&P clinics. You will greet patients, verify insurance, handle registrations, and assist with payments at the front desk.

You will coordinate follow-up appointments and support the clinic team with patient communications and record maintenance. The ideal candidate has prior front office experience, strong communication skills, and comfort with Windows-based software and medical terminology.

Qualifications

• High school diploma or equivalent.
• Strong interpersonal and written communication skills.
• Experience in a receptionist/front desk role preferred.

Responsibilities

• Greet and assist patients at the front desk, provide wait time information and answer inquiries.
• Verify and update patient demographics and insurance during check-in; handle walk-in registrations.
• Collect patient payments including deductibles, co-pays, and coinsurance at the front desk.
• Coordinate follow-up appointments including casts, measurements, delivery and prosthetic care plans.
• Serve as a liaison for clinic services and patient experience programs.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Interpersonal communication

Telephone skills

Typing speed 30 wpm

Front desk experience

Education

High school diploma or equivalent

Tools

Windows OS

EHR familiarity

Job description

Hanger, Inc. is seeking a frontline receptionist to ensure a smooth patient experience at our O&P clinics. You will greet patients, verify insurance, handle registrations, and assist with payments at the front desk.

You will coordinate follow-up appointments and support the clinic team with patient communications and record maintenance. The ideal candidate has prior front office experience, strong communication skills, and comfort with Windows-based software and medical terminology.