Patient Access Concierge: Front Desk Registration Pro

bannerhealth; Apache Junction (AZ); On-site; USD 36,000 - 52,000; Full time

Job summary

Banner Health in Apache Junction, Arizona, is seeking a Patient Access Services Representative to greet patients, verify demographics, verify insurance, and register patients for care. You will collaborate with clinical teams to optimize patient flow and ensure accurate, compliant documentation.

The role emphasizes customer service, financial counseling, and professional communication within a hospital-based setting, with training provided for dynamic front-office duties.

Qualifications

• High school diploma or GED is required.
• Customer service or patient financial services experience is preferred (1+ year typical).
• Strong interpersonal, oral and written communication skills essential.
• Ability to manage multiple tasks with minimal supervision in a fast-paced setting.

Responsibilities

• Verify patient demographics and enter data into the EHR to maximize reimbursement and minimize denials.
• Support multiple services (inpatient, emergency, obstetrics, outpatient) and cover varying schedules.
• Verify insurance benefits, eligibility and obtain authorizations per guidelines.
• Explain financial liability to patients and assist with payment plans or Banner Financial Assistance.
• Deliver excellent customer service and support efficient patient flow in a high-volume environment.

Skills

Customer service

Communication skills

Multitasking

Office software

Education

High school diploma/GED

Tools

EHR systems

Job description

Banner Health in Apache Junction, Arizona, is seeking a Patient Access Services Representative to greet patients, verify demographics, verify insurance, and register patients for care. You will collaborate with clinical teams to optimize patient flow and ensure accurate, compliant documentation.

The role emphasizes customer service, financial counseling, and professional communication within a hospital-based setting, with training provided for dynamic front-office duties.