Patient Access Specialist - Front Desk & EHR

chsiclinics; Moorhead (MN); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

PTO: starts at 15 days, increases with

Personal Days Off (PDO)

Paid Holidays: 12 days

401K with 4% match

Health, Dental, Vision

HSA/FSAs

Life & Disability Insurance

Supplemental Voluntary Benefits

NHSC loan reimbursement

Job summary

CHSI (Community Health Service, Inc.) is seeking a Full-time Patient Access Representative to join our Moorhead, MN team. You will assist patients over the phone and in person, process payments, and manage patient information in the EHR, serving as a liaison between patients and clinical staff.

The role emphasizes accurate data entry, excellent communication, and a positive patient experience within a non-profit health setting.

Qualifications

• High school diploma or GED required.
• 2 years of experience in medical reception is preferred but not required.
• Ability to use Microsoft Word for basic correspondence.
• Must be able to use a calculator.
• Bilingual (English/Spanish) preferred but not required.
• Some occasional travel may be required for this position.
• Demonstrate clear knowledge of CHSI clinic structure, standards, procedures and protocols.
• Neat and legible handwriting.
• Interact with patients courteously and calmly.
• Ability to communicate effectively with patients, clients, vendors, and staff.

Responsibilities

• Manage high volumes of inbound and outbound calls in a timely and professional manner, always identifying self and clinic.
• Greet and assist patients both in-person and by phone; determine needs, answer questions, take accurate messages, and route calls as appropriate.
• Follow communication scripts in Teams when handling various topics to ensure consistency and accuracy.
• Complete patient registration, update patient demographic data, and update existing patient records in accordance with policies and procedures.
• Verify and update patient insurance, Medicare, and Managed Care.
• Educate all patients on CHSI's Sliding Fee Scale and associated documentation.
• Scan all demographic and consent paperwork into the EHR under the appropriate tabs.
• Navigate EHR to locate and verify patient information as needed.
• Maintain and manage the EHR patient chart desktop.
• Collect patient payments and document related notes regarding collection; assist patient with navigating website for payment plan information.
• Monitor and reconcile appointments with the patient appointment reminder system.
• Ensure the waiting room is cleaned and tidied between each patient.
• Make manual appointment reminder calls when necessary.
• Document patient communication in the EHR via telephone encounters.
• Perform other duties as assigned by supervisor.

Skills

Interpersonal skills

Communication skills

Microsoft Word

Calculator

Bilingual (English/Spanish)

Knowledge of CHSI clinic structure

Neat handwriting

Patient interaction

Education

High school diploma or GED

Tools

EHR system

Job description

CHSI (Community Health Service, Inc.) is seeking a Full-time Patient Access Representative to join our Moorhead, MN team. You will assist patients over the phone and in person, process payments, and manage patient information in the EHR, serving as a liaison between patients and clinical staff.

The role emphasizes accurate data entry, excellent communication, and a positive patient experience within a non-profit health setting.