Patient Access Experience Specialist

10000 Sanford; Bemidji (MN); On-site; USD 25,000 - 33,000; Full time

Job summary

Sanford Health in Bemidji, MN is seeking a Patient Access Representative to deliver exceptional service at the front desk or over the phone, greeting patients, collecting information and guiding them through intake. You will work with the scheduling team, obtain referrals, coordinate pre-authorizations, manage reminders and telemedicine setup, and handle payments and insurance questions.

This role emphasizes accuracy, empathy, and teamwork within a large rural health system that values

Qualifications

• Post secondary education in healthcare or business preferred.
• Previous customer service experience in an office setting, preferably healthcare.
• Knowledge of registration procedures, extensive computer skills, billing systems, and third party payers preferred.
• Medical terminology desired.

Responsibilities

• Greet patients and verify demographics.
• Create, scan and route documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork.
• Establish financial responsibility and assist with arrangements while adhering to policies.
• Collect co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Work with nursing team & providers to coordinate & schedule appointments.
• Obtain referrals & conduct pre-authorization.
• Arrange interpreter services.
• Check patients in/out.
• Operate multi-line phone.
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers.
• Preparation & coordination of charts.
• Organize supporting provider documents.
• Initiation & collaboration of patient financial assistance.
• Track patient visits & health information management on patient accounts.
• Compile, distribute, administer, and score assessments.
• Coordination of Telemed appointments.
• Reminder calls for appointments.
• Hospital admission.
• Office duties, such as make copies or send faxes.

Skills

Customer service

Communication

Computer skills

Billing systems

Third party payers

Education

Post secondary education in healthcare or business

Job description

Sanford Health in Bemidji, MN is seeking a Patient Access Representative to deliver exceptional service at the front desk or over the phone, greeting patients, collecting information and guiding them through intake. You will work with the scheduling team, obtain referrals, coordinate pre-authorizations, manage reminders and telemedicine setup, and handle payments and insurance questions.

This role emphasizes accuracy, empathy, and teamwork within a large rural health system that values