Patient Access & Care Concierge

Community Health Service Inc; Moorhead (MN); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO: 15–20 days/year and growing

4 paid personal days per year

12 holidays per year

401K with 4% company match

Health, Dental, and Vision insurance

HSA/FSAs

Life & Disability Insurance

Loan reimbursement through NHSC

Descripción de la vacante

Community Health Service, Inc (CHSI) in Moorhead, MN seeks a Full-time Patient Access Representative to greet patients, process registrations and payments, and support the front desk with EHR data entry. You will verify insurance, explain the Sliding Fee Scale, and coordinate with clinical staff to ensure a positive patient experience.

Bilingual English/Spanish is preferred; some travel may be required. The role requires strong communication, basic MS Word skills, neat handwriting, and the

Formación

• High school diploma or GED required.
• 2 years of experience in medical reception is preferred but not required.
• Ability to use Microsoft Word for basic correspondence.
• Must be able to use a calculator.
• Bilingual (English/Spanish) preferred but not required.
• Some occasional travel may be required for this position.
• Demonstrate clear knowledge of CHSI clinic structure, standards, procedures and protocols.
• Must have neat and legible handwriting.
• Must be able to interact with patients courteously and calmly.
• Ability to communicate effectively with patients, clients, vendors, and staff.

Responsabilidades

• Manage high volumes of inbound and outbound calls in a timely and professional manner, always identifying self and clinic.
• Greet and assist patients both in-person and by phone; determine needs, answer questions, take accurate messages, and route calls as appropriate.
• Follow communication scripts in Teams when handling various topics to ensure consistency and accuracy.
• Complete patient registration, update patient demographic data, and update existing patient records in accordance with policies and procedures as well as other relevant information (phone number, address, etc.).
• Verify and update patient insurance, Medicare, and Managed Care.
• Educate all patients on CHSI's Sliding Fee Scale and associated documentation.
• Scan all demographic and consent paperwork into the EHR under the appropriate tabs and document phone notes when applicable.
• Navigate EHR to locate and verify patient information as needed.
• Maintain and manage the EHR patient chart desktop.
• Collect patient payments and document related notes regarding collection; assist patient with navigating website for payment plan information.
• Monitor and reconcile appointments with the patient appointment reminder system.
• Ensure the waiting room is cleaned and tidied between each patient.
• Make manual appointment reminder calls when necessary.
• Document patient communication in the EHR via telephone encounters.
• Perform other duties as assigned by supervisor.

Conocimientos

Bilingual (English/Spanish)

Educación

High school diploma or GED

Herramientas

Microsoft Word

Descripción del empleo

Community Health Service, Inc (CHSI) in Moorhead, MN seeks a Full-time Patient Access Representative to greet patients, process registrations and payments, and support the front desk with EHR data entry. You will verify insurance, explain the Sliding Fee Scale, and coordinate with clinical staff to ensure a positive patient experience.

Bilingual English/Spanish is preferred; some travel may be required. The role requires strong communication, basic MS Word skills, neat handwriting, and the