Patient Access Representative

chsiclinics; Moorhead (MN); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

PTO: starts at 15 days, increases with

Personal Days Off (PDO)

Paid Holidays: 12 days

401K with 4% match

Health, Dental, Vision

HSA/FSAs

Life & Disability Insurance

Supplemental Voluntary Benefits

NHSC loan reimbursement

Job summary

CHSI (Community Health Service, Inc.) is seeking a Full-time Patient Access Representative to join our Moorhead, MN team. You will assist patients over the phone and in person, process payments, and manage patient information in the EHR, serving as a liaison between patients and clinical staff.

The role emphasizes accurate data entry, excellent communication, and a positive patient experience within a non-profit health setting.

Qualifications

• High school diploma or GED required.
• 2 years of experience in medical reception is preferred but not required.
• Ability to use Microsoft Word for basic correspondence.
• Must be able to use a calculator.
• Bilingual (English/Spanish) preferred but not required.
• Some occasional travel may be required for this position.
• Demonstrate clear knowledge of CHSI clinic structure, standards, procedures and protocols.
• Neat and legible handwriting.
• Interact with patients courteously and calmly.
• Ability to communicate effectively with patients, clients, vendors, and staff.

Responsibilities

• Manage high volumes of inbound and outbound calls in a timely and professional manner, always identifying self and clinic.
• Greet and assist patients both in-person and by phone; determine needs, answer questions, take accurate messages, and route calls as appropriate.
• Follow communication scripts in Teams when handling various topics to ensure consistency and accuracy.
• Complete patient registration, update patient demographic data, and update existing patient records in accordance with policies and procedures.
• Verify and update patient insurance, Medicare, and Managed Care.
• Educate all patients on CHSI's Sliding Fee Scale and associated documentation.
• Scan all demographic and consent paperwork into the EHR under the appropriate tabs.
• Navigate EHR to locate and verify patient information as needed.
• Maintain and manage the EHR patient chart desktop.
• Collect patient payments and document related notes regarding collection; assist patient with navigating website for payment plan information.
• Monitor and reconcile appointments with the patient appointment reminder system.
• Ensure the waiting room is cleaned and tidied between each patient.
• Make manual appointment reminder calls when necessary.
• Document patient communication in the EHR via telephone encounters.
• Perform other duties as assigned by supervisor.

Skills

Interpersonal skills

Communication skills

Microsoft Word

Calculator

Bilingual (English/Spanish)

Knowledge of CHSI clinic structure

Neat handwriting

Patient interaction

Education

High school diploma or GED

Tools

EHR system

Job description

Here at Community Health Service, Inc (CHSI), our mission is to provide high quality health care to the overlooked and underserved. Sound rewarding? You bet it is! If you are looking for more than just a "job" and want to invest your time making an impact on the lives of others, this is your chance to join our CHSI team!

WHAT DO WE DO?

CHSI is a private, non-profit organization established in 1973 to serve the health needs of migrant & seasonal farm workers and their family members. Today, CHSI has expanded services and provides mental & physical healthcare to all individuals in our communities. Our services are provided on a more affordable sliding fee scale to those who are under-insured or un-insured. We also accept ND and MN Medicaid, Medicare, and most private insurance plans.

WHO ARE WE LOOKING FOR?

We are on the search for a Full-time Patient Access Representative to join our Moorhead, MN team. In a Patient Access Representative role at CHSI, you will be responsible for assisting patients navigate healthcare at CHSI through over the phone and in-person interactions. At the front desk, this includes processing healthcare service payments and managing patient information in the Electronic Health Record (EHR) system. This role serves as a critical liaison between patients and clinical staff, ensuring effective communication, accurate data entry, and positive patient experience

Duties:

• Manage high volumes of inbound and outbound calls in a timely and professional manner, always identifying self and clinic.
• Greet and assist patients both in-person and by phone; determine needs, answer questions, take accurate messages, and route calls as appropriate.
• Follow communication "scripts" in Teams when handling various topics to ensure consistency and accuracy.
• Complete patient registration, update patient demographic data, and update existing patient records in accordance with policies and procedures as well as other relevant information (phone number, address, etc.).
• Verify and update patient insurance, Medicare, and Managed Care.
• Educate all patients on CHSI's Sliding Fee Scale and associated documentation.
• Scan all demographic and consent paperwork into the EHR under the appropriate tabs and document phone notes when applicable.
• Navigate EHR to locate and verify patient information as needed.
• Maintain and manage the EHR patient chart desktop.
• Collect patient payments and document related notes regarding collection assist patient with navigating website for payment plan information.
• Monitor and reconcile appointments with the patient appointment reminder system.
• Ensure the waiting room is cleaned and tidied between each patient.
• Make manual appointment reminder calls when necessary.
• Document patient communication in the EHR via telephone encounters.
• Perform other duties as assigned by supervisor.

ARE YOU A GOOD FIT?

In addition to being a wonderful team member, we are seeking an individual with the below qualifications:

PHYSICAL ABILITIES

• In an eight hour workday, the employee must be able to: bend and crouch occasionally, sit continuously and stand or walk frequently.
• Employee must be able to lift up to 50 pounds occasionally.
• Employee must be able to use hands/arms, feet/legs for repetitive fine to large motor skill movements.

QUALITIES/CHARACTERISTICS

• Maintains a professional relationship and positive attitude with internal customers (co-workers, CHSI's staff, Board of Directors) and external customers (the public, patients, and vendors).
• Demonstrates honesty, integrity, and ethical behavior in all interactions.
• Open to learning and adapting to new challenges and responsibilities.
• Strives to learn more and receptive to new challenges and opportunities.
• Displays enthusiasm toward the work and the mission of CHSI.

PROFESSIONAL KNOWLEDGE, SKILLS, and ABILITIES

• High school diploma or G.E.D. required.
• 2 years of experience in medical reception is preferred but not required.
• Ability to use Microsoft Word for basic correspondence.
• Must be able to use a calculator.
• Bilingual (English/Spanish) preferred but not required.
• Some occasional travel may be required for this position.
• Demonstrate clear knowledge of CHSI clinic structure, standards, procedures and protocols.
• Must have neat and legible handwriting.
• Must be able to interact with patients courteously and calmly.
• Ability to communicate effectively with patients, clients, vendors, and staff.

WHAT ARE THE PERKS, YOU ASK?

CHSI promotes a healthy work/life balance for employees through a generous time off program. Those eligible are offered:

• Paid Time Off (PTO): Starts at 15 days per year and jumps to 20 days by year two!
• Personal Days Off (PDO): In addition to PTO, we offer 4 paid personal days each year.
• Paid Holidays: CHSI offers 12 days of holiday pay.

CHSI also provides retirement, medical, and insurance plans to employees. Those eligible may enroll in:

• 401K Retirement Plan, with a 4% company match!
• Health, Dental, and Vision insurance
• HSA Health Savings Account and/or Flexible Spending Account
• Life & Disability Insurance (Short Term Disability premiums paid by CHSI)
• Supplemental Voluntary Benefits

Loan Reimbursement Options: Our employees who work in clinical positions may be eligible for loan reimbursement of up to $145,000 through the National Health Service Corps! Visit www.nhsc.hrsa.gov for more information.

PLEASE NOTE:

CHSI is an EEO/Affirmative Action/Veteran friendly employer. We do not discriminate on the basis of age, gender expression/identity, genetic information, marital status, national origin, physical or mental disability, pregnancy, race, religion, sexual orientation, or veteran status.

CHSI facilities are deemed under the Federal Tort Claims Act (FTCA).