Patient Access Specialist: Front Desk & Care Support

UAB Medicine; Birmingham (AL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Educational assistance

Paid time off

Employee wellness program

Parental leave

Public Service Loan Forgiveness (PSLF)

Job summary

UAB Medicine in Birmingham, AL, is seeking a courteous Clinic Assistant to support front-desk operations, check in and check out patients, and route calls. This role emphasizes accurate data entry, basic medical terminology, and strong customer service in a fast-paced clinic environment.

You will work full-time with daytime shifts, join a team dedicated to high-quality patient care, and use PC applications to manage demographics, insurance, and charges.

Qualifications

• One year of customer service experience required.
• Business Office education or similar coursework desired.
• Must attend required coursework and have basic medical terminology knowledge.

Responsibilities

• Check in scheduled and add-on patients; route calls and enter demographic, insurance and charge data.
• Check patients out and perform follow-up as necessary; assist in clinic revenue activities.
• Provide assistance to patients in waiting room and deliver outstanding customer service.

Skills

Customer service

English grammar

Phone etiquette

Medical terminology

Math and bookkeeping

Education

High school diploma

Business Office coursework

Tools

Microsoft Office

Database management

Job description

UAB Medicine in Birmingham, AL, is seeking a courteous Clinic Assistant to support front-desk operations, check in and check out patients, and route calls. This role emphasizes accurate data entry, basic medical terminology, and strong customer service in a fast-paced clinic environment.

You will work full-time with daytime shifts, join a team dedicated to high-quality patient care, and use PC applications to manage demographics, insurance, and charges.