Full-time Day-Shift Patient Access Specialist

UAB Medicine; Birmingham (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Educational assistance

Paid time off

Wellness programs

Parental leave

PSLF eligible

Job summary

UAB Medicine in Birmingham, AL seeks a patient services specialist to perform front-desk duties, check-in/check-out patients, and route calls in a busy clinic. You will enter demographic and insurance data, assist with billing tasks, and support revenue capture while delivering outstanding customer service.

The role requires strong communication, basic medical terminology knowledge, and proficiency with PC software.

Qualifications

• One (1) year of customer service experience required.
• High school diploma or equivalent preferred.
• Must possess basic knowledge of medical terminology and PC applications.

Responsibilities

• Check in scheduled and add-on patients to the clinic and route calls.
• Enter demographic, insurance and charge data into the system.
• Check patients out of the clinic and perform follow-up as necessary.
• Provide assistance and respond to patient needs within the waiting room.
• Demonstrate outstanding customer service to patients, visitors, physicians and staff.

Skills

Customer service

Clerical tasks

Front desk operations

Phone etiquette

Basic math

Education

High school diploma or equivalent

Job description

UAB Medicine in Birmingham, AL seeks a patient services specialist to perform front-desk duties, check-in/check-out patients, and route calls in a busy clinic. You will enter demographic and insurance data, assist with billing tasks, and support revenue capture while delivering outstanding customer service.

The role requires strong communication, basic medical terminology knowledge, and proficiency with PC software.