Patient Access Specialist: Front Desk & Care Coordination

PT Solutions Physical Therapy; Hudson (FL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Incentives

Professional development

Career progression

PTO and sick leave

Race entry reimbursement

Job summary

PT Solutions Physical Therapy is hiring a Patient Access Coordinator to be the first point of contact for patients, handling check-in/check-out, payments, and documentation. You will support clinic operations, ensure HIPAA compliance, and coordinate with care teams to resolve access or scheduling issues.

The role emphasizes strong communication, multitasking in a busy clinic, and accurate records, with opportunities for professional development across a nationwide practice.

Qualifications

• High School or GED required; diploma submission may be requested.
• 1–2 years of customer service or healthcare front office preferred.
• Experience with EMR systems and scheduling platforms preferred.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Communication

Customer service

Multitasking

Attention to detail

Payment collection

MS Office

EMR systems

Education

High School Diploma or GED

Job description

PT Solutions Physical Therapy is hiring a Patient Access Coordinator to be the first point of contact for patients, handling check-in/check-out, payments, and documentation. You will support clinic operations, ensure HIPAA compliance, and coordinate with care teams to resolve access or scheduling issues.

The role emphasizes strong communication, multitasking in a busy clinic, and accurate records, with opportunities for professional development across a nationwide practice.