Patient Access Specialist – Front Desk & Care Concierge

Hanger; Waterloo (IA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401k Savings and Retirement Plan

Paid Holidays

Job summary

Hanger in Waterloo, IA is seeking a front desk/receptionist to ensure a seamless patient experience. The role involves greeting patients, verifying demographics and insurance, handling payments, and coordinating appointments.

The ideal candidate has strong communication skills, basic computer proficiency, and prior medical front office exposure. Join a team focused on compassionate patient care and efficient service.

Qualifications

• High school diploma or equivalent required; front desk experience preferred.
• Strong interpersonal and written communication skills; proficient with basic office software.
• Experience in medical front office procedures is a plus.

Responsibilities

• Greet and assist patients at the front desk, provide information on wait times and inquiries.
• Verify patient demographics and insurance during check-in; handle walk-in registrations.
• Collect payments (deductibles, copays, co-insurance) at the front desk.
• Schedule follow-up appointments including cast/measure and prosthetic care plans.
• Support clinic services and coordinate with Revenue Cycle Management for patient data.
• Maintain accurate electronic health records for all patients.

Skills

Customer service

Communication skills

Computer proficiency

Medical front office

Education

High school diploma

Tools

Windows-based software

Job description

Hanger in Waterloo, IA is seeking a front desk/receptionist to ensure a seamless patient experience. The role involves greeting patients, verifying demographics and insurance, handling payments, and coordinating appointments.

The ideal candidate has strong communication skills, basic computer proficiency, and prior medical front office exposure. Join a team focused on compassionate patient care and efficient service.