Patient Access Specialist - Front Desk & Admissions

University of Southern California; Arcadia (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

University of Southern California in Arcadia is seeking a Patient Access Representative to interview patients for admissions, collect data for the admission record, and coordinate financial arrangements. The role requires handling deposits, answering admissions questions, and directing patients to appropriate hospital areas.

Responsibilities include ensuring HIPAA compliance, maintaining patient privacy, and generating accurate electronic medical records.

Qualifications

• Minimum 2 years of customer service experience.
• BLS certification required (or provide within 30 days).
• M.A.B. certification required.

Responsibilities

• Interview incoming patients (inpatient, outpatient, ED) to obtain data for admission and create a complete admission record.
• Answer inquiries related to admissions and direct patients to the proper hospital areas.
• Collect deposits or payments and handle financial arrangements for self-paying patients or co-pays.
• Obtain and verify demographic, insurance, and medical record information and ensure proper paperwork is filed.

Skills

Customer service

Communication skills

Education

High School diploma or equivalent

Job description

University of Southern California in Arcadia is seeking a Patient Access Representative to interview patients for admissions, collect data for the admission record, and coordinate financial arrangements. The role requires handling deposits, answering admissions questions, and directing patients to appropriate hospital areas.

Responsibilities include ensuring HIPAA compliance, maintaining patient privacy, and generating accurate electronic medical records.