Patient Access Specialist: Friendly Check-In & Scheduling

Ochsner Clinic Foundation; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner Clinic Foundation is seeking a Front Desk/Registration professional to greet patients, assist with scheduling and admission, verify insurance, and collect payments. The role emphasizes accuracy, confidentiality, and high-quality customer service across patient and payer interactions.

The ideal candidate has a high school diploma (Associate degree preferred), at least 1 year in healthcare or customer service, and familiarity with billing guidelines and Windows software.

Qualifications

• Must have computer skills and dexterity for data entry and retrieval.
• Excellent verbal and written communication skills with professional presentation.
• Proficient with Windows-style applications and role-specific software.
• Strong interpersonal, organizational and time-management abilities.
• Solid knowledge of healthcare insurance benefits and payor guidelines.

Responsibilities

• Provide excellent customer service to patients, guests, and families.
• Create, activate, and complete scheduling, registration, or admission processes.
• Ensure all forms are completed and paperwork is accurate.
• Input demographic and financial information; explain benefits and collect co-pays and balances.
• Perform financial analysis of cases and inform patients of responsibility.
• Balance cash drawer daily and complete closing procedures.

Skills

Data entry

Verbal communication

Written communication

Interpersonal skills

Billing knowledge

Attention to detail

Problem-solving

Time management

Teamwork

Education

High school diploma or equivalent

Associate's degree

Tools

Windows applications

Job description

Ochsner Clinic Foundation is seeking a Front Desk/Registration professional to greet patients, assist with scheduling and admission, verify insurance, and collect payments. The role emphasizes accuracy, confidentiality, and high-quality customer service across patient and payer interactions.

The ideal candidate has a high school diploma (Associate degree preferred), at least 1 year in healthcare or customer service, and familiarity with billing guidelines and Windows software.