Patient Access Specialist — Float

ochsner; Lafayette (LA); On-site; USD 38,000 - 48,000; Full time

Job summary

Ochsner Health in Lafayette, LA seeks a patient access representative to greet patients, schedule appointments, handle registrations and admissions, verify demographics and insurance, and collect payments. The role emphasizes confidentiality and accuracy.

The position requires a high school diploma, 1 year of hospital/clinic experience, and preferred certifications such as CHAM, CHAA, or Medical Assistant. Strong computer, communication, and organizational skills are essential.

Qualifications

• Must have basic computer skills and data entry experience.
• Effective verbal and written communication skills.
• Proficient with Windows applications and role-specific software.
• Strong interpersonal and customer service abilities.
• Knowledge of healthcare insurance benefits and billing guidelines.
• Ability to solve problems and stay calm under pressure.
• Good organizational, time management, and conflict resolution skills.
• Ability to collaborate with other departments and exercise sound judgment.

Responsibilities

• Provide excellent customer service to patients and guests.
• Create and complete patient scheduling, clinic registration, or hospital admission processes.
• Ensure forms and paperwork are accurate and complete.
• Input demographic and financial information; explain insurance benefits and collect payments.
• Perform financial analysis of cases and inform patients of responsibilities.
• Balance cash drawer and complete end-of-shift procedures.
• Maintain patient privacy and adapt communication to patients' needs.
• Assist with other duties as required.

Skills

Computer skills

Communication

Windows skills

Interpersonal skills

Billing knowledge

Problem solving

Time management

Team collaboration

Education

High school diploma or equivalent

Associate's degree

Job description

Ochsner Health in Lafayette, LA seeks a patient access representative to greet patients, schedule appointments, handle registrations and admissions, verify demographics and insurance, and collect payments. The role emphasizes confidentiality and accuracy.

The position requires a high school diploma, 1 year of hospital/clinic experience, and preferred certifications such as CHAM, CHAA, or Medical Assistant. Strong computer, communication, and organizational skills are essential.