Patient Access Specialist: First Point of Contact

Cardiovascular Institute of the South

Baton Rouge (LA)

On-site

USD 32,000 - 42,000

Full time

4 days ago

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Benefits offered by this job

Choice of three health insurance plans

Dental insurance coverage

Vision insurance coverage

401(k) with company match

Company-paid disability coverage

Life insurance for you and your family

Training and educational resources

Annual merit-based pay increases

GPT time off

Eight company-paid holidays

Employee engagement activities

Employee Assistance Program

Job summary

Cardiovascular Institute of the South is seeking a patient-oriented receptionist to be the first point of contact for patients and callers at the CMS location. You will manage a high-volume switchboard, schedule appointments, and route messages to ensure smooth clinic operations.

The role emphasizes accurate communication, timely scheduling, and collaboration with clinical teams to support patient care. This on-site position offers comprehensive benefits and opportunities for professional growth

Qualifications

Strong communication and listening skills with a customer-focused mindset.
Ability to handle a fast-paced, high-call-volume environment with accuracy.
Experience with multi-line phone systems and scheduling software preferred.

Responsibilities

Serve as the first point of contact for patients and callers at the CIS location.
Manage a high-volume, multi-line switchboard with accuracy and professionalism.
Schedule patient appointments and ensure timely call routing.
Document and route messages in the medical record to support clinical teams.