Patient Services Representative (PRN)

Cvlhealth; Morgan City, Northern (LA, KY); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Cardiovascular Institute of the South, part of Cardiovascular Logistics, is seeking a friendly Front Desk & Patient Services Representative to join our patient-centered team. This role provides essential support to patients and clinicians, ensuring a smooth visit from arrival through departure.

You will greet patients and families, handle check-in/check-out, schedule appointments, confirm recalls, verify insurance, collect co-pays, and assist with billing processes while maintaining HIPAA

Qualifications

• Experience performing front desk or patient services in healthcare.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of HIPAA privacy and security standards.
• Accurate documentation and scheduling.

Responsibilities

• Greet patients and families in a welcoming, professional manner.
• Answer calls and respond to appointment inquiries.
• Schedule, confirm, and reschedule appointments; manage recalls.
• Register patients and collect complete demographic and insurance information.
• Verify insurance, collect co-pays, and support billing processes.
• Maintain patient records in paper and electronic systems.
• Ensure HIPAA compliance and protect patient privacy.
• Coordinate with physicians and staff to optimize patient flow.

Skills

Front desk experience

Patient services

HIPAA compliance

Excellent communication

Multitasking

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

EMR systems

Scheduling software

Insurance verification tools

Job description

Description

Who We Are:

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

About the Role:

• Serves as the first point of contact for patients and visitors
• Provides front desk and patient services support in a healthcare setting
• Manages appointment scheduling, check-in, and check-out processes
• Maintains accurate patient records and supports clinic operations
• Ensures compliance with HIPAA and organizational policies

How You’ll Drive Our Mission Forward:

• Greet patients and families in a friendly, professional manner
• Answer phone calls and respond to appointment-related inquiries
• Schedule, confirm, and reschedule appointments as needed
• Contact patients on recall lists and follow up on no-show appointments
• Register patients and obtain complete demographic and insurance information
• Verify insurance, collect co-pays and patient balances, and support billing processes
• Confirm daily physician schedules and assist with changes to improve patient flow
• Document patient wait times and enter electronic messages to other departments
• Maintain accurate and timely documentation in paper and electronic medical records
• Protect patient privacy and confidentiality in accordance with HIPAA standards
• Collaborate with physicians, staff, and departments to support quality patient care

What Makes You a Great Match:

• Strong customer service and interpersonal communication skills
• Excellent organizational and time-management abilities
• Ability to multitask efficiently in a fast-paced healthcare environment
• High level of accuracy and attention to detail in documentation and scheduling
• Professional demeanor and ability to work well with physicians, patients, and staff
• Commitment to teamwork, cooperation, and assisting others as needed
• Knowledge of HIPAA privacy and security standards
• Willingness to follow compliance guidelines and organizational policies

Qualifications

Education

Preferred

High School or better.

Equal Opportunity Employer
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