Patient Services Representative

CVLhealth; Baton Rouge, Northern (LA, KY); Hybrid; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health insurance options

Dental insurance coverage

Vision insurance coverage

401(k) with company match

Disability coverage (short & long term

Life insurance for you and your family

Training and education resources

Merit-based raises

Company events

Employee Assistance Program

Job summary

Cardiovascular Institute of the South, part of CVL, seeks a front desk receptionist to manage patient check-in/out, scheduling, and payments while maintaining accurate medical records and HIPAA compliance.

You will be the first point of contact for patients, providing a friendly, professional environment and supporting both clinical and billing teams with documentation and coordination.

Qualifications

• High school diploma or better required.
• Experience with patient scheduling, billing, and insurance processes preferred.
• Ability to quickly learn and use computerized medical office systems.
• Friendly, organized, and dependable with a patient-centered approach.

Responsibilities

• Perform front-desk duties: check-in/out, scheduling, payments, and medical records handling.
• Serve as the first point of contact for patients, ensuring a professional, welcoming environment.
• Support clinical and billing teams with accurate administrative and clerical documentation.

Skills

Front desk duties

Customer service

HIPAA compliance

Education

High School or better

Tools

Scheduling software

EMR systems

Job description

Description

Who We Are:

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

What We Offer:

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

About the Role

• Perform front-desk duties such as patient check-in/out, appointment scheduling, and handling payments and medical records.
• Serve as the first point of contact for patients, ensuring a professional and welcoming environment.
• Support clinical and billing teams with accurate administrative and clerical documentation.

How You’ll Drive Our Mission Forward

• Ensure smooth patient flow by efficiently managing appointments, follow-ups, and no-shows.
• Accurately collect and update patient information, including insurance and billing details.
• Maintain compliance with HIPAA privacy and security standards while handling sensitive patient data.
• Facilitate effective communication between departments through electronic message documentation and schedule coordination.

What Makes You a Great Match

• High school diploma with strong communication and customer service skills.
• Knowledge of patient scheduling, billing, and insurance processes preferred.
• Ability to quickly learn and use computerized medical office systems.
• Friendly, organized, and dependable with a focus on patient-centered service.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
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