Patient Access Specialist - First Contact & Check-In

Think Whole Person Healthcare Aksarben; Omaha (NE); On-site; USD 38,000 - 46,000; Full time

Job summary

Think Whole Person Healthcare Aksarben is seeking a Patient Access Representative to be the first point of contact for patients. You will welcome patients, manage check-in, scan insurance, collect co-pays, and guide patients through pre-registration and intake processes.

The role involves ensuring accurate patient data across systems, scheduling future appointments, and addressing patient questions with a professional, customer-focused approach.

Qualifications

• High school graduate or equivalent with typing, transcription, medical terminology and record keeping.
• Equivalent education/experience will be considered.

Responsibilities

• Welcome and engage patients on assigned floors, delivering excellent customer service in all interactions.
• Scan insurance cards and appropriate documentation and collect copay, self-pay, and outstanding balances.
• Assist and educate patients on pre-registration and intake processes, reducing manual components required by staff where possible.
• Ensure patients are accurately checked-in for appointment using appropriate systems and direct patients to appointment as needed.
• Verify/update patient demographic, insurance, and other necessary information to ensure accuracy across systems.
• Acquire signature for patient release and schedule future appointments in appropriate systems.
• Address patient issues, questions, and/or complaints, documenting and escalating as appropriate.
• Collaborate with interdisciplinary teams at Think to ensure an excellent patient experience.

Skills

Customer service

Communication

Attention to detail

Teamwork

Independent work

Education

High school diploma

Medical terminology training

Tools

Word

Outlook

Job description

Think Whole Person Healthcare Aksarben is seeking a Patient Access Representative to be the first point of contact for patients. You will welcome patients, manage check-in, scan insurance, collect co-pays, and guide patients through pre-registration and intake processes.

The role involves ensuring accurate patient data across systems, scheduling future appointments, and addressing patient questions with a professional, customer-focused approach.