Patient Access Specialist: Frontline Care & Scheduling

SequelOrtho; Omaha (NE); On-site; USD 38,000 - 46,000; Full time

Job summary

OrthoNebraska in Omaha seeks a Patient Access Representative to be the first impression for patients, delivering friendly, efficient service in a fast-paced setting.

Responsibilities include preregistration, insurance verification, collecting copays, entering data into the EMR, scheduling appointments, and ensuring confidentiality and accuracy.

The role emphasizes teamwork, strong communication, adaptability, and a commitment to high-quality patient experiences.

Qualifications

• 2+ years of customer service experience required.
• 2+ years of healthcare experience preferred.
• Understanding the revenue cycle is preferred.
• Proficient with electronic medical records (EMR).

Responsibilities

• Provide exceptional customer service to patients.
• Preregistration of patient charts prior to service.
• Insurance verification for eligibility.
• Collect copayments and patient balance payments professionally.
• Enter patient demographic and insurance information into the EMR accurately.
• Check in patients efficiently and with personalization.
• Schedule appointments prioritizing patient convenience.
• Maintain confidentiality and patient rights.
• Attend team meetings and follow safety policies.

Skills

Customer service

Interpersonal skills

Communication skills

Critical thinking

Flexibility

Education

High School diploma or equivalent

Tools

EMR system

Job description

OrthoNebraska in Omaha seeks a Patient Access Representative to be the first impression for patients, delivering friendly, efficient service in a fast-paced setting.

Responsibilities include preregistration, insurance verification, collecting copays, entering data into the EMR, scheduling appointments, and ensuring confidentiality and accuracy.

The role emphasizes teamwork, strong communication, adaptability, and a commitment to high-quality patient experiences.