Patient Access Specialist - First-Contact Care Champion

Community Health Network; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Network is seeking an Associate Patient Access Representative to be the first contact for visitors, handling patient registration, check-ins, scheduling and financial clearance. The role supports smooth workflows and accurate data capture across EPIC and related systems.

Candidates should have a High School Diploma or GED and 1+ years in healthcare front-line service. Strong customer service, registration experience and attention to privacy are essential as you contribute to

Qualifications

• High School Diploma or GED required.
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with CMS standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes

Responsibilities

• The APAR handles front-office and back-office functions across the network.
• Check-ins, scheduling, payment collection, insurance verification and CMS compliance management.
• Pre-register scheduled patients and ensure accurate patient demographics and financial information.
• Verify patient coverage, eligibility and medical necessity; maintain complete and accurate EHR entries.

Skills

Customer service

Registration experience

EPIC knowledge

Data entry accuracy

Healthcare office experience

Education

High School Diploma or GED

Tools

Epic (EPIC)

Job description

Community Health Network is seeking an Associate Patient Access Representative to be the first contact for visitors, handling patient registration, check-ins, scheduling and financial clearance. The role supports smooth workflows and accurate data capture across EPIC and related systems.

Candidates should have a High School Diploma or GED and 1+ years in healthcare front-line service. Strong customer service, registration experience and attention to privacy are essential as you contribute to