Patient Access Specialist: Seamless Check-In & Scheduling

University Hospitals Pain Management; Elyria (OH); On-site; USD 38,000 - 46,000; Full time

Job summary

University Hospitals Pain Management is seeking a Patient Access Representative to serve as the first point of contact for patients and families. You will help with demographics, insurance, payments, and scheduling while delivering exceptional service.

You will work with the care team to streamline patient processing, support the revenue cycle, and contribute to patient satisfaction and timely appointments.

Responsibilities

• Checking patients in and/or out for medical visits.
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC

Skills

Customer service

Communication

Multitasking

Tools

EPIC

Job description

University Hospitals Pain Management is seeking a Patient Access Representative to serve as the first point of contact for patients and families. You will help with demographics, insurance, payments, and scheduling while delivering exceptional service.

You will work with the care team to streamline patient processing, support the revenue cycle, and contribute to patient satisfaction and timely appointments.