Patient Access Specialist: Front Desk & Insurance

Nebraska Orthopaedic Hospital; Elkhorn (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

OrthoNebraska is hiring a Patient Access Representative to be the first point of contact for patients, providing exceptional service in a fast-paced environment. Responsibilities include accurate data entry, insurance verification, scheduling, and collecting upfront payments.

The role requires a high school diploma and 2+ years in customer service, with healthcare experience preferred. Strong communication, confidentiality, and teamwork are essential in this position.

Qualifications

• 2+ years of customer service experience required.
• 2+ years healthcare experience preferred.
• Experience in a fast-paced environment preferred.

Responsibilities

• Provide exceptional customer service to patients.
• Verify insurance eligibility.
• Pre-register patient charts.
• Collect copayments and patient balances.
• Enter patient demographics and insurance information into the EMR.
• Schedule appointments.
• Assist patients with wayfinding and paperwork.
• Maintain confidentiality and patient rights.
• Attend team meetings and comply with safety requirements.

Skills

Customer service

Interpersonal skills

Communication

Team player

Critical thinking

Adaptability

Flexibility

Professionalism

Education

High School diploma or equivalent

Tools

EMR

Job description

OrthoNebraska is hiring a Patient Access Representative to be the first point of contact for patients, providing exceptional service in a fast-paced environment. Responsibilities include accurate data entry, insurance verification, scheduling, and collecting upfront payments.

The role requires a high school diploma and 2+ years in customer service, with healthcare experience preferred. Strong communication, confidentiality, and teamwork are essential in this position.