Patient Access Specialist: Financial Navigator

LCMC Health; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

LCMC Health in the United States seeks a Patient Access role focused on guiding patients through insurance and financial aspects of care. You will schedule appointments, verify coverage, and maintain accurate patient records with compassion.

The role emphasizes clear communication, confidentiality, and efficiency in a fast-paced environment. You’ll explain costs to patients, collect payments, and support navigation of financial assistance when needed.

Qualifications

• Customer service and communication skills required.
• Ability to multitask and solve problems efficiently.
• Experience with insurance verification, patient registration, and financial processes.
• Attention to accuracy and confidentiality in all patient interactions.

Responsibilities

• Schedule patient appointments and coordinate registrations.
• Verify insurance coverage, eligibility, and demographic information.
• Create and update patient accounts accurately and efficiently.
• Collect and scan required documentation, including IDs, insurance cards, and authorizations.
• Explain copays, balances, estimates, and financial responsibility to patients.
• Collect point-of-service payments and support financial assistance processes when needed.
• Resolve registration and work queue errors in a timely manner.
• Communicate updates clearly with providers and internal teams.

Skills

Customer service

Communication

Multitasking

Problem-solving

Insurance verification

Patient registration

Financial processes

Accuracy

Confidentiality

Education

High School Diploma or GED

Job description

LCMC Health in the United States seeks a Patient Access role focused on guiding patients through insurance and financial aspects of care. You will schedule appointments, verify coverage, and maintain accurate patient records with compassion.

The role emphasizes clear communication, confidentiality, and efficiency in a fast-paced environment. You’ll explain costs to patients, collect payments, and support navigation of financial assistance when needed.