Patient Access Specialist: Smooth First Step in Care

100 LCMC Health; New Orleans (LA); On-site; USD 34,000 - 48,000; Full time

Job summary

LCMC Health in New Orleans, LA seeks a Patient Access Representative to greet patients, schedule appointments, register demographics, and verify insurance, ensuring smooth admissions and accurate financial interactions.

You will coordinate with care teams, explain responsibilities, collect payments, and guide patients to financial assistance resources, delivering clear communication with empathy.

Qualifications

• High School Diploma or GED required or equivalent experience.
• Experience in healthcare or customer service preferred.
• Ability to verify insurance, schedule, and handle registrations.
• Strong communication and compassion.

Responsibilities

• Greet and assist patients, families, and visitors in person and by phone
• Schedule appointments and coordinate patient services accurately and efficiently
• Register patients and update demographic, insurance, and guarantor information
• Verify insurance eligibility and collect required documentation
• Support admissions, transfers, discharges, and bed placement processes as needed
• Explain financial responsibilities, collect payments, and connect patients with financial assistance resources
• Answer calls and direct patients to the appropriate departments and services
• Collaborate with clinical and support teams to help ensure a seamless patient experience

Skills

Customer service

Interpersonal skills

Communication

Problem-solving

Attention to detail

Education

High School Diploma or GED

Job description

LCMC Health in New Orleans, LA seeks a Patient Access Representative to greet patients, schedule appointments, register demographics, and verify insurance, ensuring smooth admissions and accurate financial interactions.

You will coordinate with care teams, explain responsibilities, collect payments, and guide patients to financial assistance resources, delivering clear communication with empathy.