Patient Access & Financial Concierge

LCMC Health; New Orleans (LA); On-site; USD 25,000 - 36,000; Full time

Job summary

LCMC Health in New Orleans, LA is seeking a Patient Access Associate in Central Scheduling & Financial Clearance. You will connect with patients before visits—scheduling appointments, verifying insurance, and outlining financial expectations.

You will coordinate with clinics and hospital services, explain coverage, obtain authorizations when needed, and help patients understand payment options and available assistance. Excellent communication and empathy are essential.

Qualifications

• Strong customer service and communication skills.
• Attention to detail and comfort working with insurance and financial data.
• Ability to explain complex information in a patient-friendly way.

Responsibilities

• Schedule and coordinate patient appointments across clinic and hospital services.
• Verify insurance eligibility and obtain authorizations as needed.
• Review and confirm demographic and financial information.
• Explain financial responsibility, estimates, and payment options.
• Assist patients with financial assistance or referrals when appropriate.
• Communicate with clinical teams to ensure visits are financially cleared.

Skills

Customer service

Communication

Attention to detail

Explain information clearly

Education

High School Diploma

Job description

LCMC Health in New Orleans, LA is seeking a Patient Access Associate in Central Scheduling & Financial Clearance. You will connect with patients before visits—scheduling appointments, verifying insurance, and outlining financial expectations.

You will coordinate with clinics and hospital services, explain coverage, obtain authorizations when needed, and help patients understand payment options and available assistance. Excellent communication and empathy are essential.