Patient Access & Financial Concierge

100 LCMC Health; New Orleans (LA); On-site; USD 34,000 - 44,000; Full time

Job summary

LCMC Health in New Orleans seeks a Patient Access Associate - Financial Clearance to guide patients through the financial aspects of care. You’ll verify insurance, schedule appointments, register patients, and explain financial responsibility with empathy and clarity.

In a fast-paced hospital setting, you’ll collect documents, assist with financial assistance when needed, and communicate clearly with care teams to keep processes smooth and patients informed from start to finish.

Qualifications

• High School Diploma or GED or equivalent, or 2 years of work experience.
• Excellent communication and customer service skills.
• Ability to explain complex information clearly to patients.

Responsibilities

• Schedule patient appointments and coordinate registrations
• Verify insurance coverage, eligibility, and demographic information
• Create and update patient accounts accurately
• Collect and scan required documentation
• Explain copays, balances, estimates, and financial responsibility to patients
• Collect point-of-service payments and support financial assistance processes when needed
• Resolve registration and work queue errors in a timely manner
• Communicate updates clearly with providers and internal teams

Skills

Customer service

Communication skills

Detail-oriented

Multitasking

Education

High School Diploma / GED or equivalent

2 years of work experience

Tools

Insurance verification

Patient registration

Financial processes

Job description

LCMC Health in New Orleans seeks a Patient Access Associate - Financial Clearance to guide patients through the financial aspects of care. You’ll verify insurance, schedule appointments, register patients, and explain financial responsibility with empathy and clarity.

In a fast-paced hospital setting, you’ll collect documents, assist with financial assistance when needed, and communicate clearly with care teams to keep processes smooth and patients informed from start to finish.