Patient Access Leader: Drive Experience & Revenue

LCMC Health; New Orleans (LA); On-site; USD 90,000 - 120,000; Full time

Job summary

LCMC Health is seeking a Patient Access Manager to lead registration, admissions, insurance verification, financial counseling, and patient flow across departments. You will oversee daily operations and guide teams to optimize the patient experience while driving revenue cycle performance.

The role emphasizes collaboration with clinical and revenue cycle leaders, staff development, and continuous process improvement to ensure timely, compassionate service and compliant operations.

Qualifications

• Minimum five years in customer service or healthcare-related roles with direct Patient Access experience.
• Experience overseeing registration, admissions, insurance verification, and financial counseling.
• Knowledge of payer requirements and regulatory standards.

Responsibilities

• Lead Patient Access teams and oversee registration, admissions, insurance verification, financial counseling, and patient flow operations.
• Monitor revenue cycle metrics and work queues to support reimbursement and performance goals.
• Ensure compliance with organizational policies and payer requirements; drive process improvements.
• Manage staffing, scheduling, recruitment, coaching, and performance evaluations.
• Partner with clinical and revenue cycle leaders to improve patient access and efficiency.

Skills

Leadership

Patient access

Revenue cycle

Communication

Data-driven

Education

Bachelor's degree in healthcare administration

Tools

EMR systems

Microsoft Office

Job description

LCMC Health is seeking a Patient Access Manager to lead registration, admissions, insurance verification, financial counseling, and patient flow across departments. You will oversee daily operations and guide teams to optimize the patient experience while driving revenue cycle performance.

The role emphasizes collaboration with clinical and revenue cycle leaders, staff development, and continuous process improvement to ensure timely, compassionate service and compliant operations.