Patient Access Specialist — Fast-Paced, Compassionate Care

Sonoma Valley Hospital; Sonoma (CA); On-site; USD 56,000 - 73,000; Full time

Job summary

Sonoma Valley Hospital is seeking a Patient Access Representative to interview patients or their representatives, collecting demographic and financial details to support registration, billing, and payments. The role emphasizes excellent customer service, accuracy, and teamwork across hospital departments.

Responsibilities include greeting patients, handling inquiries, and ensuring smooth admissions. The position requires strong data entry skills and a willingness to collaborate with management

Qualifications

• Must have strong customer service experience.
• Must have strong knowledge of entering data accurately into computer.
• Ability to work in a fast paced environment while maintaining a professional attitude.

Responsibilities

• Greet patients and visitors with a warm, courteous manner.
• Follow-up with customers to ensure no one feels forgotten in the process.
• Answer the phone with a friendly hello and provide accurate information.
• Handle challenging customers professionally and escalate when needed.
• Coordinate with hospital departments to facilitate admissions and registration.
• Interview patients or representatives and collect complete demographic and financial information for admission and billing.
• Verify patient financial information to assist with billing and correct insurance errors.
• Process patient payments and reconcile with Patient Accounting.

Skills

Customer service

Data entry

Bilingual

Education

High School Diploma or equivalent

Job description

Sonoma Valley Hospital is seeking a Patient Access Representative to interview patients or their representatives, collecting demographic and financial details to support registration, billing, and payments. The role emphasizes excellent customer service, accuracy, and teamwork across hospital departments.

Responsibilities include greeting patients, handling inquiries, and ensuring smooth admissions. The position requires strong data entry skills and a willingness to collaborate with management