Patient Access Representative (Per Diem)

Sonoma Valley Hospital; Sonoma (CA); On-site; USD 56,000 - 73,000; Full time

Job summary

Sonoma Valley Hospital is seeking a Patient Access Representative to interview patients or their representatives, collecting demographic and financial details to support registration, billing, and payments. The role emphasizes excellent customer service, accuracy, and teamwork across hospital departments.

Responsibilities include greeting patients, handling inquiries, and ensuring smooth admissions. The position requires strong data entry skills and a willingness to collaborate with management

Qualifications

• Must have strong customer service experience.
• Must have strong knowledge of entering data accurately into computer.
• Ability to work in a fast paced environment while maintaining a professional attitude.

Responsibilities

• Greet patients and visitors with a warm, courteous manner.
• Follow-up with customers to ensure no one feels forgotten in the process.
• Answer the phone with a friendly hello and provide accurate information.
• Handle challenging customers professionally and escalate when needed.
• Coordinate with hospital departments to facilitate admissions and registration.
• Interview patients or representatives and collect complete demographic and financial information for admission and billing.
• Verify patient financial information to assist with billing and correct insurance errors.
• Process patient payments and reconcile with Patient Accounting.

Skills

Customer service

Data entry

Bilingual

Education

High School Diploma or equivalent

Job description

Under the direction of the Patient Access Manager the Patient Access Representative is responsible for interviewing patients or their representatives in order to determine and record all demographic and financial information necessary to accurately and effectively process the registration, billing and payment functions. The Patient Access Representative will perform these services within the context of Sonoma Valley Hospital's mission, goals and objectives.

Responsibilities

• Demonstrates excellent customer service continuously, greeting all patients and visitors warmly.
• Follows-up with customers to ensure no one feels forgotten or lost in the process.
• Consistently answers the phone with a smile and a friendly hello.
• Deals with challenging customers without becoming aggressive.
• Knows when to ask for additional support from team management.
• Maintains efficient communications with other hospital departments to facilitate the admission process.
• Interviews patient or their representative and obtains complete, accurate, personal demographic and financial information necessary for each admission, always utilizing AIDET when serving customers.
• Verifies patient financial information to assist in the billing process of the hospital. Corrects insurance errors in a timely manner to ensure quicker billing of claim.
• Takes patient payments, assigning correct patient account number to payments. Completes process of entering payment information for reconciliation with Patient Accounting department.
• Returns all calls on the Pre-Registration voice mail and alerts all lab or x-ray orders that are FAXED or received electronically. Maintains order files according to 1 year policy. Maintains daily work files according to 3 month policy.
• Receives and returns patient valuables to facilitate admitting and discharge process. Maintains lost and found hospital wide, logging all items and emptying out on a regular basis.
• Adheres to established departmental policies, procedures and objectives. Participates in organizational performance improvement program. Follows safety, environmental and infection control standards.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Customer Service, Office/Clerical; Previous experience in a hospital/healthcare setting preferred; Bilingual preferred.
• Licenses & Certifications: N/A
• Required Skills & Knowledge: Must have strong customer service experience. Must have strong knowledge of entering data accurately into computer. Have ability to work in a fast paced environment while maintaining a professional attitude.

Compensation

Actual compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Eligible roles also qualify for a comprehensive benefits package.

Minimum

USD $26.95

Maximum

USD $35.03