Patient Access Specialist — Fast-Paced Care Champion

Sanford; Sioux Falls (SD); Presencial; USD 22.000 - 32.000; Jornada completa

Descripción de la vacante

Sanford Health in Sioux Falls is seeking a Patient Access Representative to provide outstanding customer service at the first point of contact, over the phone or in clinic. You will help create a welcoming environment and facilitate registrations and scheduling across multiple departments.

The role requires handling registrations, scheduling, and various office duties with a focus on accurate demographics, payments, and patient experience in a fast-paced setting.

Formación

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.
• Sanford is an EEO/AA Employer M/F/Disability/Vet.

Responsabilidades

• REGISTRATION: Greet patients, verify demographics, create/scan/routing documents or forms, inform patients about documents and obtain signatures, establish financial responsibility, collect payments, address registration errors or denied claims.
• SCHEDULING: Coordinate with nursing team and providers to schedule appointments, obtain referrals and pre-authorization, arrange interpreter services, check in/out, operate multi-line phone, manage recall/waitlists and paging.
• ADDITIONAL DUTIES MAY INCLUDE: Prepare and coordinate charts, organize provider documents, initiate patient financial assistance, track visits and health information, administer assessments, coordinate Telemed appointments, reminder calls, hospital admission, general office duties.

Conocimientos

Customer service

Medical terminology

BLS

Descripción del empleo

Sanford Health in Sioux Falls is seeking a Patient Access Representative to provide outstanding customer service at the first point of contact, over the phone or in clinic. You will help create a welcoming environment and facilitate registrations and scheduling across multiple departments.

The role requires handling registrations, scheduling, and various office duties with a focus on accurate demographics, payments, and patient experience in a fast-paced setting.