Patient Access Pro: Welcoming Front Desk & Scheduling

Sanford; Rapid City (SD); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in Rapid City, SD is seeking a Patient Access Representative to provide exemplary service at the first point of contact, handling registration, scheduling, and patient financial processes. You will greet patients, verify details, collect payments, and support referrals and pre-authorizations in a fast-paced clinic setting.

The role emphasizes teamwork with nursing staff, accurate chart preparation, and strong communication to ensure a welcoming, compliant patient experience.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience in a medical office setting is preferred.
• Medical terminology helpful; customer service skills are essential.
• Six months of customer service experience is desired.

Responsibilities

• Greet patients, verify demographics, create, scan and route documents, and capture signatures.
• Coordinate appointments with nursing team and providers; obtain referrals and conduct pre-authorizations; arrange interpreter services; check in/out; operate multi-line phone; manage recall and queue issues.

Skills

Customer service

Medical terminology

Phone skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

Sanford Health in Rapid City, SD is seeking a Patient Access Representative to provide exemplary service at the first point of contact, handling registration, scheduling, and patient financial processes. You will greet patients, verify details, collect payments, and support referrals and pre-authorizations in a fast-paced clinic setting.

The role emphasizes teamwork with nursing staff, accurate chart preparation, and strong communication to ensure a welcoming, compliant patient experience.