Patient Access Coordinator - First-Contact Care Champion

Sanford; Thief River Falls (MN); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative to greet and assist patients, verify demographics, and collect payments, creating a welcoming, organized first impression in clinic or phone interactions.

The role supports scheduling, referrals, and coordination of care, ensuring accurate documentation and smooth patient flow within a 40-hour work week. High school diploma required; prior medical office experience preferred.

Qualifications

• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• May require BLS for certain locations and/or settings.

Responsibilities

• REGISTRATION: Greet patients; verify demographics; scan and route documents; capture signatures; establish financial responsibility; collect payments; address registration errors or denied claims.
• SCHEDULING: Coordinate appointments; obtain referrals and pre-authorizations; arrange interpreter services; check in/out; operate multi-line phone; manage recall/waitlists.
• ADDITIONAL DUTIES MAY INCLUDE: Prepare and coordinate charts; organize provider documents; track health information on accounts; coordinate Telemed appointments; reminder calls; hospital admission; basic office duties.

Skills

Customer service

Medical terminology

Phone etiquette

Education

High school diploma or equivalent

Job description

Sanford Health is seeking a Patient Access Representative to greet and assist patients, verify demographics, and collect payments, creating a welcoming, organized first impression in clinic or phone interactions.

The role supports scheduling, referrals, and coordination of care, ensuring accurate documentation and smooth patient flow within a 40-hour work week. High school diploma required; prior medical office experience preferred.