Patient Access Specialist — Front Desk & Scheduling

Sanford; Sioux Falls (SD); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in Sioux Falls is seeking a Patient Access Representative to provide exceptional customer service as the first point of contact for patients, on the phone or in-clinic. You will help create a welcoming and safe environment while handling registration and scheduling tasks.

You will greet patients, verify demographics, collect payments, coordinate referrals, and support telemedicine initiatives.

Qualifications

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients and verify demographics.
• Create, scan, and route documents or electronic forms; inform patients about documents and obtain signatures.
• Establish and assign financial responsibility and assist with arrangements per policies.
• Collect co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Coordinate scheduling with nursing team and providers; obtain referrals and pre-authorizations; arrange interpreter services.
• Check patients in/out; operate multi-line phone; resolve work queue issues and manage recalls.
• Prepare and coordinate charts; organize provider documents; initiate patient financial assistance; track visits and health information.
• Coordinate telemedicine appointments and reminders; assist with hospital admissions and general office duties.

Skills

Customer service

Medical terminology

Communication

Education

High school diploma or equivalent

Job description

Sanford Health in Sioux Falls is seeking a Patient Access Representative to provide exceptional customer service as the first point of contact for patients, on the phone or in-clinic. You will help create a welcoming and safe environment while handling registration and scheduling tasks.

You will greet patients, verify demographics, collect payments, coordinate referrals, and support telemedicine initiatives.