Patient Access Specialist: Welcoming Front Desk & Scheduling

Sanford; Sioux Falls (SD); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in Sioux Falls is hiring a Patient Access Representative to deliver outstanding service as the first point of contact. You will greet patients, verify demographics, and guide them through forms and payments in a welcoming clinic environment.

The role includes scheduling, referrals, and managing reminders, while ensuring accurate data entry and patient financial interactions. A strong customer service background is essential.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.

Responsibilities

• Greet patients, verify demographics, and handle documentation and forms.
• Check patients in/out, coordinate scheduling, and assist with referrals.
• Collect co-pays and payments; manage the registration work queue and billing issues.
• Coordinate telemedicine, recalls, and reminders as needed.

Skills

Customer service

Phone etiquette

Medical terminology

Education

High school diploma

Post-secondary education helpful

Job description

Sanford Health in Sioux Falls is hiring a Patient Access Representative to deliver outstanding service as the first point of contact. You will greet patients, verify demographics, and guide them through forms and payments in a welcoming clinic environment.

The role includes scheduling, referrals, and managing reminders, while ensuring accurate data entry and patient financial interactions. A strong customer service background is essential.