Patient Access & Scheduling Specialist

Sanford; Fargo (ND); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative to be the first point of contact for patients, ensuring a welcoming and efficient experience in person or on the phone.

The role involves registrations, scheduling, and administrative tasks across our clinics. Strong customer service and basic medical terminology are expected, with pay commensurate to a 40-hour work week and a shift pattern including 8:30am–5:00pm, plus every other weekend and 3 holidays per year.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• BLS may be required in certain locations and/or settings.

Responsibilities

• Greet patients, verify demographics and route documents.
• Coordinate scheduling and referrals; manage pre-authorization where applicable.
• Provide registration duties, including multi-line phone operations and patient flow coordination.
• Assist with financial arrangements, collect co-pays and payments, and address registration errors or denied claims.
• Coordinate telemed appointments and reminders; support chart preparation and patient data management.

Skills

Customer service

Medical terminology

Phone etiquette

Education

High school diploma or equivalent

Job description

Sanford Health is seeking a Patient Access Representative to be the first point of contact for patients, ensuring a welcoming and efficient experience in person or on the phone.

The role involves registrations, scheduling, and administrative tasks across our clinics. Strong customer service and basic medical terminology are expected, with pay commensurate to a 40-hour work week and a shift pattern including 8:30am–5:00pm, plus every other weekend and 3 holidays per year.