Patient Access Pro: Fast, Compassionate Healthcare Support

R1 RCM, Inc.; Austin (TX); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM, Inc. seeks a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate, and accurate access to care. This frontline role supports registration, insurance verification, and cost estimates while collaborating with care teams.

You will gain experience in healthcare administration, revenue cycle processes, and hospital workflows. Training is provided, and a path for growth within R1 is available, with a focus on patient experience.

Qualifications

• High School Diploma or GED required.
• Background check, drug test, and vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments of illness, anxiety, or confusion.
• Navigate insurance plans, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
• Training will be provided; this role is a launching pad for a healthcare career.

Skills

Customer service

Communication

Multitasking

Attention to detail

Adaptability

Education

High School Diploma or GED

Job description

R1 RCM, Inc. seeks a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate, and accurate access to care. This frontline role supports registration, insurance verification, and cost estimates while collaborating with care teams.

You will gain experience in healthcare administration, revenue cycle processes, and hospital workflows. Training is provided, and a path for growth within R1 is available, with a focus on patient experience.