Patient Access & Scheduling Specialist

Northwestern Medicine; Geneva (IL); On-site; USD 38,000 - 46,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to deliver exceptional patient service, verify demographics and insurance, and schedule appointments across NMHC systems. The role emphasizes accuracy, HIPAA compliance, and teamwork in a fast-paced health system.

Ideal candidates have 2-3 years of medical office experience, excellent communication, and proficient data-entry skills. Primary responsibilities include coordinating with departments and ensuring smooth patient flow and

Qualifications

• High School diploma or equivalent required.
• 2-3 years customer service or medical office experience preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing; able to type 40 wpm.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Provide excellent customer service to patients and maintain a positive first impression.
• Respond to questions and concerns; escalate issues to supervisor as needed.
• Verify patient demographics and insurance information.
• Schedule patients by coordinating with hospital departments and physicians offices.
• Perform medical necessity checks for scheduled services when required.
• Provide information about financial aspects and out-of-pocket estimates.

Skills

Customer service

Multitasking

Typing 40 wpm

English proficiency

Communication skills

Time management

Analytical skills

Organizational skills

Data entry

Basic computer skills

Education

High School diploma or equivalent

Job description

Northwestern Medicine is seeking a Patient Access Specialist to deliver exceptional patient service, verify demographics and insurance, and schedule appointments across NMHC systems. The role emphasizes accuracy, HIPAA compliance, and teamwork in a fast-paced health system.

Ideal candidates have 2-3 years of medical office experience, excellent communication, and proficient data-entry skills. Primary responsibilities include coordinating with departments and ensuring smooth patient flow and