Patient Access Concierge: Caring, Efficient Scheduling

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

$10,000 Tuition Reimbursement per year

$10,000 Student Loan Repayment

$1,000 Professional Development per 6/

$250 Wellbeing Fund per year

Matching 401(k)

Excellent medical, dental and vision

Life insurance

Annual Employee Salary Increase and 1X

Paid time off and Holidays

Job summary

Northwestern Memorial Hospital in Chicago, IL seeks a Patient Access Specialist to deliver exceptional front-line service, verify patient information, and schedule appointments within NMHC systems. You will handle patient inquiries, perform eligibility checks, complete registrations, and coordinate with multiple departments while maintaining HIPAA compliance.

A high school diploma and 2–3 years of customer service or medical office experience are required; strong communication and computer

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing (40 wpm).
• Ability to read, write, and communicate effectively in English.
• Ability to multi-task and stay organized.

Responsibilities

• Consistently practices Patients First philosophy with high customer service standards.
• Responds to questions and concerns from patients.
• Maintains patient confidentiality per HIPAA.
• Interacts with hospital departments to schedule patients efficiently.
• Performs medical necessity checks and communicates options if appointments fail.
• Completes out-of-pocket estimations as requested.
• Participates in quality assurance and continuous improvement.

Skills

Customer service

Interpersonal communication

English proficiency

Typing 40 wpm

Multitasking

Organizational skills

Education

High School diploma or equivalent

Job description

Northwestern Memorial Hospital in Chicago, IL seeks a Patient Access Specialist to deliver exceptional front-line service, verify patient information, and schedule appointments within NMHC systems. You will handle patient inquiries, perform eligibility checks, complete registrations, and coordinate with multiple departments while maintaining HIPAA compliance.

A high school diploma and 2–3 years of customer service or medical office experience are required; strong communication and computer