Patient Access Specialist – Evening Shift

sentara; United States; On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403b with employer match

Paid Time Off

Educational assistance

Student loan repayment

Job summary

Sentara is seeking a Patient Access Representative in Norfolk, VA for the full-time evenings shift in the Emergency Department. You will perform patient registration, verify identities, collect co-pays, and secure transactions while ensuring HIPAA compliance.

Responsibilities include scheduling, pre-admission tasks, and providing patient information updates to families. The role requires at least a HS diploma and 2 years in customer service/data entry; keyboarding proficiency is essential.

Qualifications

• 2 years of Customer Service and/or Data Entry.
• Associate or bachelor's degree in lieu of two years of experience.
• Proficiency in Keyboarding.

Responsibilities

• Register patients and verify identity and correct record.
• Review schedules and physician orders to register for the service.
• Scan insurance cards, IDs, Living Wills, and POAs; enter demographic and insurance details in the EHR.
• Explain and collect co-pays, deposits, and balances; handle transactions securely.
• Greet patients and families and direct to the appropriate service area; assist with scheduling and pre-admission.

Skills

Customer Service

Data Entry

Keyboarding

Education

High School Diploma or GED

Job description

Sentara is seeking a Patient Access Representative in Norfolk, VA for the full-time evenings shift in the Emergency Department. You will perform patient registration, verify identities, collect co-pays, and secure transactions while ensuring HIPAA compliance.

Responsibilities include scheduling, pre-admission tasks, and providing patient information updates to families. The role requires at least a HS diploma and 2 years in customer service/data entry; keyboarding proficiency is essential.