Patient Access Specialist — Epic Training

Cleveland Clinic; Elkton (MD); On-site; USD 38,000 - 48,000; Full time

Job summary

Cleveland Clinic Union Hospital in Dover, OH, is hiring a Patient Access Representative to welcome patients, collect insurance and demographics, and register them for services. The role emphasizes friendly customer service and accurate data entry, with training on Epic and on-site support.

The schedule is 2:00pm-10:30pm, with night, weekend, and holiday shifts, and includes a two-week Epic training on-site.

Qualifications

• High School Diploma or GED with two years in customer-facing role
• Associate’s Degree with one year of experience or Bachelor’s degree
• Knowledge of medical terminology or related course within one year
• Proficient in basic PC software and multiple data systems
• Excellent communication, organizational and interpersonal skills

Responsibilities

• Perform patient registration and collect demographics and insurance information
• Cross-train to staff all areas of patient access
• Function as a Super User and assist in training new caregivers
• Provide registration and cash collection access in Epic

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s degree

Tools

Epic

Job description

Cleveland Clinic Union Hospital in Dover, OH, is hiring a Patient Access Representative to welcome patients, collect insurance and demographics, and register them for services. The role emphasizes friendly customer service and accurate data entry, with training on Epic and on-site support.

The schedule is 2:00pm-10:30pm, with night, weekend, and holiday shifts, and includes a two-week Epic training on-site.