Patient Access Representative

Cleveland Clinic; Elkton (MD); On-site; USD 38,000 - 48,000; Full time

Job summary

Cleveland Clinic Union Hospital in Dover, OH, is hiring a Patient Access Representative to welcome patients, collect insurance and demographics, and register them for services. The role emphasizes friendly customer service and accurate data entry, with training on Epic and on-site support.

The schedule is 2:00pm-10:30pm, with night, weekend, and holiday shifts, and includes a two-week Epic training on-site.

Qualifications

• High School Diploma or GED with two years in customer-facing role
• Associate’s Degree with one year of experience or Bachelor’s degree
• Knowledge of medical terminology or related course within one year
• Proficient in basic PC software and multiple data systems
• Excellent communication, organizational and interpersonal skills

Responsibilities

• Perform patient registration and collect demographics and insurance information
• Cross-train to staff all areas of patient access
• Function as a Super User and assist in training new caregivers
• Provide registration and cash collection access in Epic

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s degree

Tools

Epic

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Access Representative

Location

Dover

Facility

Union Hospital

Job Code

U99943

Shift

Day/Evening/Night/Weekend

Schedule

2:00pm-10:30pm

Job Details

Join Cleveland Clinic Union Hospital and experience world-class healthcare at its best. Located in Dover, Ohio, Union Hospital is an award-winning not-for-profit community hospital serving the communities of eastern Ohio. Community and personalized care are at the forefront of Union Hospital’s values. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work withstate-of-the-arttechnology and provide stellar patient care. At Cleveland Clinic, you will build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.By joining the team as a Patient Access Representative,you will provide a comprehensive set of business and financial related services during thepatientaccess process on the day the patient arrives at Union Hospital to receive healthcare services. You will work face-to-face with diverse populations of patientsvia mobile work station,collecting their financial, insurance, medical, and demographic information to check them in, complete their registration, and leave a positive,lasting impression. By taking this opportunity, you will be valued as a caregiver and supported as you achieve your goals.

A caregiver in this role works nights from 2:00pm - 10:30pm, including rotating weekends and holidays.

Please note that if you are selected, you will need to attend a 2 week EPIC training starting on your first day. The training is Monday-Friday 8:00 am-4:30 pm on-site at Union Hospital. You will need to attend all days of this training. Once the training is complete, you will then start work on your assigned schedule/shift. In order to be considered, you will need to acknowledge that you are able to attend the full duration of the training.

Join Cleveland Clinic Union Hospital and experience world-class healthcare at its best. Located in Dover, Ohio, Union Hospital is an award-winning not-for-profit community hospital serving the communities of eastern Ohio. Community and personalized care are at the forefront of Union Hospital’s values. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work withstate-of-the-arttechnology and provide stellar patient care. At Cleveland Clinic, you will build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.By joining the team as a Patient Access Representative,you will provide a comprehensive set of business and financial related services during thepatientaccess process on the day the patient arrives at Union Hospital to receive healthcare services. You will work face-to-face with diverse populations of patientsvia mobile work station,collecting their financial, insurance, medical, and demographic information to check them in, complete their registration, and leave a positive,lasting impression. By taking this opportunity, you will be valued as a caregiver and supported as you achieve your goals.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial.

• Crosstrain tostaffall areas of patient access, such as front desk, admitting office,EDand cash register.

• Function as a Super User and act as a resource fortraining ofnew caregivers.

• Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

• HighSchoolDiploma or GED and two years of experience in a customer facing role OR anAssociate’sDegreeand one year of experience ORaBachelor’sdegree

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year

• Basic PC software application knowledge and ability to use multiple data systems

• Excellentcommunication, organizational and interpersonal skills

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.