Patient Access Pro: Fast, Compassionate ED Support

r1rcm; Austin (TX); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive benefits package

Growth opportunities

Job summary

R1 RCM Inc. is seeking a Patient Access Representative at Ascension Dell Seton Medical Center – University of Texas, Austin, TX. You will be the first point of contact for patients, ensuring fast, compassionate access to care while navigating multiple computer systems.

Join a mission-driven team focused on patient experience, collaboration with care teams, and efficient registration. Training is provided; high school diploma or GED required, with background checks and vaccinations as applicable.

Qualifications

• Excellent customer service and communication skills.
• Ability to stay composed in a fast-paced environment.
• Strong multitasking and prioritization with high attention to detail.
• Comfortable shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus.
• High School Diploma or GED.
• Ability to pass background check, drug test, and vaccination requirements.

Responsibilities

• Register patients efficiently across multiple computer systems.
• Answer phones and gather accurate patient information quickly.
• Support timely access to care by minimizing delays.
• Build trust with patients during illness, anxiety, or overwhelm.
• Navigate diverse insurance plans, enter demographics, collect co-pays.
• Collaborate with nurses, physicians, and care teams to ensure smooth flow.

Skills

Customer service

Communication

Interpersonal skills

Fast-paced environment

Multitasking

Attention to detail

Shifting priorities

Background check

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Patient Access Representative at Ascension Dell Seton Medical Center – University of Texas, Austin, TX. You will be the first point of contact for patients, ensuring fast, compassionate access to care while navigating multiple computer systems.

Join a mission-driven team focused on patient experience, collaboration with care teams, and efficient registration. Training is provided; high school diploma or GED required, with background checks and vaccinations as applicable.