Patient Access & Scheduling Specialist

AccessHealth; Stafford (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

AccessHealth in Texas is seeking a Patient Access Scheduler to ensure timely and accurate appointment scheduling for patients and potential patients. You will provide outstanding service, manage provider calendars, verify demographics and insurance, and communicate essential messages to the clinical team.

Key requirements include a high school diploma or GED, typing ability, and Spanish bilingual skills. The role involves handling high call volumes, collaborating with departments, and occasional

Qualifications

• High school diploma or GED; typing ability required.
• Bilingual in Spanish is required.
• Excellent customer service and communication skills; ability to handle high call volumes.

Responsibilities

• Answer incoming calls promptly and professionally.
• Manage provider schedules to align with guidelines.
• Enter and verify patient demographics and insurance details.
• Provide information per clinic policies and procedures.
• Relay messages to clinical staff for special cases.
• Initiate outbound calls to reschedule and secure new patients.
• Collaborate with other departments to boost patient count.
• Meet call metrics and complete reports as assigned.
• Participate in projects and other management tasks.
• Maintain confidentiality per HIPAA and privacy protocols.
• Flex shifts and travel to multiple locations as needed.
• Operate office equipment and support basic billing inquiries.
• Demonstrate teamwork and professional conduct.

Skills

Customer service

Communication skills

Phone handling

Bilingual Spanish

Time management

Education

High school diploma or GED

Typing ability

Tools

Office machines (computers, fax, copier)

Job description

AccessHealth in Texas is seeking a Patient Access Scheduler to ensure timely and accurate appointment scheduling for patients and potential patients. You will provide outstanding service, manage provider calendars, verify demographics and insurance, and communicate essential messages to the clinical team.

Key requirements include a high school diploma or GED, typing ability, and Spanish bilingual skills. The role involves handling high call volumes, collaborating with departments, and occasional